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Delivery Policy

Delivery Policy

Thank you for shopping at Streamhive.

 

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on deliery. 

 

The following terms are applicable for any products that You purchased with Us.

 

Interpretation and Definitions Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Delivery Policy:

● “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Streamhive

● “Goods” refers to the items offered for sale on the Service.

● “Orders” means a request by You to purchase Goods from Us.

● “Service” refers to the Website.

● “Website” refers to Streamhive accessible from https://streamhive.shoplineapp.com/

● “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Thank you for visiting and shopping at Streamhive. The following terms and conditions constitute our Delivery Policy.

 

Shipment processing times

All Orders are processed for payment verification within 2-3 business days. Upon payment verification, orders will be shipped.

Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

● Shipping method: NinjaVan, Qxpress, J&T Express

Do note that products purchased from our overseas live streams will take 4-6 weeks to be shipped to you.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Streamhive is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

 

Damages

Streamhive is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

● By visiting this page on our website: https://streamhive.shoplineapp.com/pages/contact-us

● By sending us an email: admin@streamhhive.com.sg